Support
Contact
Contact the team; we reply within one working day.
Support email[email protected]
Account problems, kitchen approvals, billing questions, data requests, and anything else. Include your account email so we can find you quickly.
Opening Hours
Sunday to Thursday, 9:00 to 18:00
Standard Business Hours. Messages sent outside these hours are answered on the next working day. Security and account recovery requests are prioritised.
Pick The Right Route
- A problem with an order. Contact the kitchen first. Payment, timing, and delivery are agreed directly with the cook, so they can fix most things faster than we can. If the kitchen will not respond or something went seriously wrong, email us with the kitchen name and the date.
- Your kitchen listing is awaiting approval. Reviews usually finish within two working days. If it has been longer, email us with your kitchen name.
- Billing for a seller plan. Plans are charged through Polar. Email us and we’ll retrieve your invoice.
- Privacy, data access, or deletion. See the Privacy Policy and email the support address above. We respond within 30 days.
- Reporting a listing. Send the kitchen name and describe the issue. We review every report.
Where We Operate
We operate online only, so there is no walk in counter. Everything runs through email and the dashboard in your account.
Thinking about listing a kitchen?
You do not need to contact us first. Create a seller account, fill in your kitchen profile, and submit it for review. If you get stuck partway, write to us and we will walk you through it.